Returns & Exchanges

Your satisfaction is important to us, so Luxome has a 30-day return policy from the date your product was delivered. Holiday Returns have been extended through 1/31/2025 for orders placed 11/1/2024 and after.

RETURNED ITEMS must be clean, not damaged, and in like-new condition. You must also include any Luxome carrying bags or totes.

RETURNS WITHIN CONTIGUOUS US

CUSTOMER PREFERENCE RETURNS: Simply follow the "Return/Exchange" button below to receive a return shipping label. We do not charge any restocking fees and extend to you our volume shipping discounts in the form of a prepaid shipping label, however return shipping costs will be deducted from your refund. Please allow 3-5 business days for your refund, minus the return shipping fee, to be processed once your return has been received.

EXCHANGES: A free pre-paid return shipping label will be provided to you. Simply follow the "Return/Exchange" button below to start your return request and select the new product you would like to receive. Then choose if you would like your exchange order processed instantly or when the returned item is sent back.

INTERNATIONAL RETURNS

CUSTOMER PREFERENCE RETURNS: Simply follow the "Return/Exchange" button below to process your return. Return instructions will be given, once submitted, however a prepaid return shipping label will not be provided. Please allow 3-5 business days for your refund to be processed once your return has been received. To ensure swift processing of your refund, please contact our Customer Support Team at support@luxome.com and provide the tracking number for your return.

EXCHANGES: Simply follow the "Return/Exchange" button below to start your return request and select the new product you would like to receive. Then choose if you would like your exchange order processed instantly or when the returned item is sent back. Once your exchange request has been submitted, return instructions will be given, however a prepaid return shipping label will not be provided. To ensure swift processing of your exchange order, please contact our Customer Support Team at support@luxome.com and provide the tracking number for your return.