FAQ

Your questions, answered.

Need to know more about our products or looking for advice on how to choose?
We are here to help!

Q: What is the difference between the Integrated, Removable Cover & Cooling Blankets?

A: The difference between the types of Luxome blankets is simple: One has a removable premium cover and the other has the premium cover sewn directly onto the blanket (Integrated) and is not removable.

Our Cooling Weighted Blankets are simply a selection of our coolest Integrated Cover and Removable Cover blankets. The cooling aspect is due to the bamboo lyocell fabric we use, as bamboo lyocell is a natural temperature regulating fabric.

We also answer “What are the blankets made of?” below.

Q: Which size/weight is right for me?

A: For children (4+) we recommend the small size (42"x56" - 8lbs). For adolescents, smaller adults, and couch throws we recommend the medium size (54"x72" - 15lbs). For most adults we recommend the large size (60"x80" - 18lbs). For a sharable blanket, we recommend the extra large (100"x85" – 30lbs.)

Selecting a weight based on body weight actually has no scientific basis and the weight per square foot can vary greatly depending on the blanket size. All of our blankets are specifically optimized to a perfect weight per square foot based on extensive user testing that included, men, women, adolescents, and children of all shapes and sizes. So, just select a size and rest assured it's the right weight.

Q: What are your blankets made of?

A: For our Removable Cover Weighted Blankets, the inner blanket has an outer shell of 100% cotton with a thread count of 233. This higher thread count is to ensure the fabric density required to hold in the 1mm glass beads throughout use and washing. The higher thread count is also useful to use the blanket without a cover to provide additional softness.

Underneath the outer cotton shell are 1mm natural, 100% lead-free, hypoallergenic, glass beads sewn into small square pockets for even weight distribution. They are not sharp and do not cause any damage to the blanket. With the glass beads is polyester fabric filling to limit the beads from moving around within their section.

The integrated blankets are the exact same, but underneath the integrated cover sewn into the blanket is a layer of polyester to provide additional strength and durability for washing.

Q: What is the difference between Bamboo & Minky?

A: Bamboo Lyocell is soft, cool and silky to the touch. It is a naturally thermal-regulating and moisture-wicking fabric, that is also hypoallergenic and antibacterial. This is a favorite among those that tend to regularly sleep hot.

Minky is soft and velvety to the touch. It is similar to fleece and microfiber, so it will retain heat for a warmer experience.

Our Bamboo Lyocell + Minky cover options provides a cool, bamboo lyocell side and cozy, Minky side all in one flippable cover to provide the best of both worlds.

Q: Are your blankets machine washable?

A: YES! While a lot of other companies require their blankets to be hand washed only, ALL types of Luxome weighted blankets, up to 18lbs, can be machine washed and dried. Because we use higher quality fabrics with higher thread counts, our blankets can be machine washed & dried without any problems.

If you want to learn more about why our blankets are the best, we deconstruct the weighted blanket in some of our VIDEOS.

We also posted detailed CARE INSTRUCTIONS for all Luxome blankets.

Q: Will the blanket cover my bed?

A: Weighted blankets have been studied and designed to be used individually. We optimize ours to a specific weight per square foot for the best experience and matched our sizes to bed sizes so they can look great while you’re not using them. However, they are not the same dimensions as standard blankets that drape over the bed since that would require a lot of wasted weight in order to maintain our ideal weight per square foot.

View our comprehensive SIZE GUIDE here

Q: Is your blanket really cooling?

A: We designed our weighted blankets to minimize excess heat, but unfortunately we can't eliminate it. The main function of a blanket is to provide warmth, so we did our best to minimize that warmth while providing additional weight.

Our weighted blankets are much cooler than competitive blankets since we use breathable, high-quality materials and avoid several layers of cheap polyester or cotton. When you combine our breathable core construction with outer fabrics like our 300TC Bamboo Lyocell, our weighted blankets are as cool as you can make a weighted blanket. However, they are still blankets and will still provide warmth, just a lot less warmth than a comparable blanket.

If you are looking for our coolest blankets, we’d recommend the following, in order:

Bamboo Lyocell Integrated Blanket
Bamboo Lyocell Removable Cover Blanket
Bamboo Lyocell + Minky Integrated Blanket
Bamboo Lyocell + Minky Removable Cover Blanket

Q: Where is my removable cover?

A: To save you unnecessary time and hassle, your removable cover weighted blanket arrives with the removable cover already attached. Since we did such a great job hiding the zipper, it may be hard to locate Simply find the black LUXOME tag, then slowly follow the seam towards the center and you’ll find the zipper in between the black Luxome tag and the middle of the blanket.

View our video on blanket covers here: https://luxome.com/blogs/videos/blanket-covers

Q: How do I remove/reattach the removable cover?

A: To remove your Removable Cover, simply open the zipper (located along the same side as the black Luxome tag), turn the cover inside out and untie each connection. To reattach, lay the weighted insert flat, lay the cover inside out on the insert, and retie each connection. Then, carefully, turn the cover & insert right side out by either feeding your arms through the cover opening to the far corners of the blanket, or by using a roll method.

Q: Can I add a removable cover to my Integrated Cover blanket?

A: Our Integrated Cover blankets are designed to be used without a cover, which is why we made them machine washable and removed the loops. If you are specifically looking for a blanket with a removable cover, check out our Removable Cover Weighted Blankets.

Q: Does the Integrated Cover blanket come in the XL 30lb size?

A: Since we do not consider our XL 30lb blanket to be machine washable, this size is only available with a removable cover for easy care and maintenance.

Q: What if my blanket is too heavy?

A: While we would love to be able to guarantee that everyone will experience the weighted blanket in the same way, how a person reacts to the additional weight varies. Some people will feel its benefits right away, and some may need up to 7-10 nights for their body to adjust to the additional weight. For others, it just may not work out at all. Trying the blanket for multiple nights is the best way to know if your body will adjust to the additional weight and why we offer a 30-day return policy.

Q: What is the Lightweight Blanket made of?

A: Our Lightweight Blanket fabric and fill is made of 100% viscose from bamboo. The outer fabric is 300 Thread Count Bamboo Viscose for a supremely soft feel.

Q: Is your Lightweight Blanket machine washable?

A: YES! To keep your blanket looking and feeling its best, it does require a little extra TLC. Please follow our CARE INSTRUCTIONS to ensure longevity and durability.

Q: Is your Lightweight Blanket really cooling?

A: YES! Due to bamboo viscose’s natural plant-based fibers, it naturally absorbs (wicks away) moisture from your body. Since the fibers are hollow with micro gaps and holes, it breathes better and evaporates that moisture out of your bed far better than other bedding materials. The result is a bed that breathes with you, mimicking your body’s natural temperature regulation.

Q: Is your Lightweight Blanket meant for warmer climates only?

A: NO! With a thinner profile than a traditional comforter, this blanket is perfect for year-round use. The naturally thermal-regulating bamboo viscose fabric and fill is perfect for hot sleepers, while still providing adequate warmth in the cooler months.

Q: What is the difference between your Lightweight Blanket and Weighted Blanket?

A: The difference between our two blankets is simple: One provides additional weighted comfort using 1mm glass beads (Weighted Blanket) and the other provides light comfort with no additional weight (Lightweight Blanket).

Q: Is your Lightweight Blanket wrinkle resistant?

A: By nature, bamboo viscose fabric can wrinkle more quickly than alternate fabrics. Our bamboo viscose blankets are not chemically treated to be wrinkle resistant. To avoid as many wrinkles as possible, it is best to remove the blanket from your dryer immediately after it has finished and place on your bed right away. See our CARE INSTRUCTIONS for additional wrinkle release instructions.

Q: What are your sheets made of?

A: Our sheets are made of 100% viscose from bamboo and are an industry-leading 400 thread count. This higher thread count is the highest in the bamboo sheet category and ensures the most luxurious quality & performance.

Q: Are your sheets machine washable?

A: YES! To keep your sheets looking and feeling their best, they do require a little extra TLC. Please follow our care instructions to ensure longevity and durability.

Q: Are your sheets really cooling?

A: YES! Due to bamboo viscose’s natural plant based fibers, it naturally absorbs (wicks away) moisture from your body. Since the fibers are hollow with micro gaps and holes, it breathes better and evaporates that moisture out of your bed far better than other bedding materials. The result is a bed that breathes with you, mimicking your body’s natural temperature regulation.

Q: Are your sheets wrinkle resistant?

A: By nature, bamboo viscose fabric can wrinkle more quickly than alternate fabrics. Our bamboo viscose sheets are not chemically treated to be wrinkle resistant. To avoid as many wrinkles as possible, it is best to remove the sheets from your dryer immediately after they have finished and place them on your bed right away.

Q: Do your sheets pill?

A: Pilling on any natural fabrics, like bamboo, can be due to a number of reasons, including reasons like rough skin, hang nails, fabric of clothing rubbing over the fabric, unfollowed care instructions, etc.

Bamboo viscose sheets can last several years when properly cared for. Washing bamboo viscose sheets in hot water and with items that have zippers or hooks can cause them to pill. Keep away from fabric softeners and dryer sheets, as the chemicals in these products can break down the bamboo cellulose fibers and shorten the lifespan of the sheets.

Q: Are your sheets stain resistant?

A: As we do not chemically treat our sheets to be stain and wrinkle resistant, stains from body oils, lotions and sweat may happen.

We would recommend washing your sheets using Dawn Dish detergent. Dawn is a natural degreaser. Prewash the affected area with a Dawn/water mix, then add another 1/4 cup of dawn to your load, along with the laundry detergent, and wash as usual, using cold water on the gentle cycle.

Q: What are the pillow inserts made of?

A: All of our inserts are enclosed in an extra breathable, thin cotton cover. The SOFT insert is filled with a down alternative. The MEDIUM insert is filled with a premium mixture of our cooling, gel-infused memory foam and our soft, down alternative fill. The FIRM insert is comprised of a 100% gel-infused memory foam.

Q: Is the pillow machine washable?

A: YES! The outer cover & insert covers can be washed on the gentle cycle with like colors. All filling should be removed before washing.

Q: What are the pillow dimensions?

A: Standard/Queen: 18"w x 28"l | King: 18"w x 35"l (product height will vary based on configuration)

Q: Is your pillow really cooling?

A: YES! LAYR includes several cooling features to make sure you never need to flip your pillow to the cool side again – including a cooling cover made from thermal-regulating bamboo viscose and gel-infused memory foam for heat-cycling.

Q: How do I adjust the pillow?

A: Here are some easy to follow instructions on getting started customizing your perfect pillow: https://luxome.com/blogs/videos/how-to-customize-your-layr-pillow

Q: Should I use all 3 of the inserts?

A: You may certainly use all 3 inserts, if you like, however most people tend to use 2 of the 3. We simply provide you with the 3 inserts so you may customize the pillow to best fit your needs.

Visit the Configurations tab on the product page for suggestions: https://luxome.com/products/layr-adjustable-pillow

Q: How do I care for my LUXOME product?

A: You can find all of our washing and product care instructions HERE.

Q: When do you ship orders?

A: Orders typically ship within 24 hours every Monday to Friday. All orders placed Friday after 2:00pm EST, Saturday or Sunday will ship the following Monday. You will receive tracking information via email and/or text once your order ships. Most orders arrive within 5 business days, depending on your location. Please make sure to add support@luxome.com to your contacts to ensure you receive our order and shipment confirmations.

Q: How do you ship orders?

A: We currently offer 3 shipping options:

Free Standard Shipping: This option is available to customers in the contiguous US only and ship via Regional and National shipping carriers. Most orders will arrive within 3-5 business days, depending on your location. The carrier will be determined based on the shipping address provided and a shipping confirmation will be emailed as soon as tracking information is available.

Premium Ground: This option will ship via Fedex Ground/Home Delivery or UPS Ground, for an additional fee. Please note that transit times listed during checkout are not guaranteed.

2-Day Expedited (Guaranteed): This option guarantees delivery within 2 business days shipping via Fedex 2Day or UPS 2nd Day Air, for an additional fee. Please note this shipping option does not guarantee delivery on Saturdays, Sundays or holidays.

Q: Do you ship internationally?

A: YES! International Shipping is available to most countries outside of the United States. Once an international shipping address is entered, shipping methods and fees will be shown. Please keep in mind that additional duties and taxes may apply to complete delivery and will vary based on the country.

Q: Is return shipping free?

A: If the return is due to a fault of ours (defect, wrong product, damaged) we pay for the return shipping and issue a full refund. If the return is because of customer preferences we deduct the return shipping from the refund. Please review our RETURNS & EXCHANGES for full details.

Q: How do I return an item?

A: Please visit our RETURNS & EXCHANGES page for instructions on how to make a return or exchange for a different item.

Q: Where are the products made?

A: All of our products are designed and tested at our facilities in Michigan. They are manufactured to our exact specifications in China, which is where we were able to find the highest quality partners with specific technology for our weighted blankets, sheets and pillows. By engineering products in Michigan and using world class machinery in China, we are able to produce amazing products at a quality and cost that both we and our customers expect.

ORDERS:

Q: When will my order ship?

A: All in-stock inventory orders will ship within 24 hours, Monday – Friday. Shipment notifications are emailed as soon as tracking information is available.

Q: How do I cancel an order?

A: Orders are processed to ship very quickly, however, if you need to cancel an order that has not yet been shipped, please email us at support@luxome.com with your order number and one of our team members will confirm your cancellation.

Q: Can I cancel an order that has already been shipped?

A: You may request a stop shipment of your order by contacting support@luxome.com. Return to sender requests are not guaranteed. If we are unable to confirm the stop shipment, you may request a return of your order by visiting our return policy.

Q: Can I change my order?

A: At this time, we are unable to make changes once an order has been placed. If your order has yet to ship, you may request a cancellation by contacting us at support@luxome.com and simply place a new order for the item you prefer.

Q: Can I place a gift order?

A: Unfortunately, our website does not offer gift messages/receipts at this time, however all of our packages come with an invoice that does not include any payment or pricing information. Billing and payment information is communicated to the purchaser via email only.

Q: What is a preorder?

A: We do our best to keep all products in stock at all times, however if an item shows as “preorder” a projected ship date will be listed on our website. If the item shows as “sold out” without a date listed, we do not have a projected ship date at that time.

PAYMENTS:

Q: Can I split my order with two payment methods?

A: At this time, our system only allows for one payment method to be used per purchase.

Q: Do you charge sales tax?

A: Several states do require us to charge taxes for online purchases. The shipping address entered will determine if sales tax is applicable and will show in your order summary, prior to payment.

Q: Why am I charged now for a preorder?

A: For your safety and security, we do not store any payment information and collect funds for a preorder at the time the order is placed. You may request a cancellation and full refund of your order anytime prior to your preorder being shipped.


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