OUR

Return Policy

RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase, so Luxome has a 30 day refund/return policy for all our products. To be eligible for a return, your item must be clean, not damaged, and in like-new condition. For weighted blankets and bamboo sheets, you must include the Luxome carrying bag/tote to be eligible for a refund.

Out return process:

  1. Simply submit a return online with your order number and email address and reason for the return.
  2. We'll email you a return shipping label to send it back to us.
  3. Once we receive and inspect the product we'll issue the refund, typically in about 4-5 days.

If the return is due to a fault of ours (defect, wrong product, damaged) we pay for the return shipping and issue a full refund. If the return is because of customer preferences we deduct the return shipping from the refund.